AI Trust & Security — 12 safety dimensions
Built to be trusted. Scored to prove it.
Every Sales Agent conversation is evaluated across 12 dimensions by an independent AI audit system. Here’s what we found — and how we built safety in from the start.
How we score every conversation
An independent AI auditor evaluates 12 safety and quality dimensions — from compliance rules to message personalization.
Never contacts DNC-registered leads.
Respects hours, channels, and tags.
Median first response under 5 seconds across channels.
References lead name, property, and behavior.
Correctly identifies buying and selling signals.
Creates appointments when a lead confirms a time.
Routes out-of-scope questions to the agent.
Escalates when human involvement is needed.
Post-showing follow-up fires on schedule.
Reads call logs and updates lead status.
Varies message cadence appropriately.
Lead engagement rate across all channels.
Scoring methodology. Scores are generated by an independent large language model that evaluates each conversation turn against a 12-dimension rubric. All personally identifiable information — names, phone numbers, addresses, emails — is anonymized before evaluation. No human bias. No cherry-picking. Every conversation in the dataset is included.
Quality that keeps getting better
8 rounds of independent evaluation over 16 months (Jan 2025 → May 2026). Every release scores higher than the last.
Early deployment. Timing gaps, message repetition, inconsistent scope handling.
Consistent compliance. Sharper personalization. Reliable outcome capture.
How quality distributes across all conversations
Safety is not a feature. It’s the architecture.
Every guardrail is built into the core decision engine — not added as an afterthought.
Zero-tolerance DNC enforcement
Before any outreach, Sales Agent checks for AI:DNC, Y_DNC_REGISTRY_TRUE, AI:Wrong Number, and opt-out signals. If any tag is present, outreach is suppressed — no exceptions, no overrides.
Human handover state machine
Sales Agent recognizes 6 escalation triggers: financial questions, legal concerns, heated tone, direct agent request, out-of-area leads, and schedule conflicts. On trigger: task created, agent notified, outreach paused.
8.9 avg — escalation accuracyReady to Accelerate your Business Growth?
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